Feefo Platinum Trusted Service Award 2020

Bower is awarded Feefo Platinum Trusted Service Award 2020

Bower is proud to announce that we have won the Feefo Platinum Trusted Service Award 2020.

This new award recognises only those businesses who have achieved the demanding Feefo Gold standard, for three consecutive years. At Bower, exceptional customer service is at the heart of our company. Therefore, to be recognised for this consistent high standard in customer service means a great deal.

The quality of the service that we provide to each of our customers is paramount to everything that we do. That’s why our core values are Trust, Honesty and Service. 

It’s thanks to you, our customers

We would like to say a big thank you to all our customers who left reviews for our service. It is because of you that we have been recognised for our exceptional service and were presented with the Feefo Platinum Trusted Service Award in 2020.

Throughout 2019, our customers left 241 reviews and our average score from these reviews is 4.9 out of 5. Moving forward, we will continue to strive for excellent results, as customer satisfaction remains at the heart of everything that we do.

A team effort from Bower

Without the Bower team’s dedication and exceptional service being applied to each and every client over the last year, such a high level of customer service would not be attainable. As a result, we are extremely proud of the hard work that they have put into our company.

We understand that equity release is a big decision and that balanced, informed advice from a trusted adviser is crucial. Each customer has their own unique circumstances, and every case is just as important as the last. Therefore, Bower’s Advisers offer bespoke advice that is right for each individual and their needs. We recommend that anyone considering equity release reads more here: https://www.bowerretirement.co.uk/equity-release/advantages-disadvantages

Some past customer reviews

The service provided by Richard Smith from Bower was exemplary. He was efficient, a delight to work with; reliable and very knowledgeable about the ins and outs of equity release. He was very patient with all our endless questions! And we ended up with a deal that’s absolutely what we needed at a very good rate.

Trusted Customer, December 2019

I met Bower’s Adviser for my area, Joy Harrison and was instantly impressed with her professionalism, from punctual arrival to friendly farewell. My home is next to commercial premises and there’s a river across the road, so the initial discussion was negative because of the lenders. Joy worked hard to find two lenders and spent much time and expertise analysing their myriad of offers and assessing them against my situation.

I had concerns about equity release but so much has been improved in recent years that I found Joy’s information most reassuring. I received the money much sooner than expected and I am most pleased with all my dealings with her and the company.

Trusted Customer, December 2019


I obtained a Lifetime Mortgage and their representative Mike was brilliant at his job. His advice and his help was first class. He was available anytime by phone or email and helped me with various queries. At every step of the way, there was help and advice. I would highly recommend Mike to anyone thinking of taking this route and I would have no hesitation in asking Mike to act as representative.

Trusted Customer, September 2019

Read more Feefo reviews here

In summary, once again, we thank all of our customers who took the time to leave reviews.