212019Feb 0 Bower Retirement is awarded the Feefo Gold Trusted Service Award 2019 By The Bower Team / In Company News Bower Retirement is proud to announce that we have won the Feefo Gold Trusted Service award 2019. The quality of the service that we provide to each of our customers is paramount to everything that we do, that’s why our core values are Trust, Honesty, and Service. Thus, to be recognised for delivering exceptional service means a great deal to us. It’s thanks to you, our customers We would like to say a big thank you to all of our customers – it is because of you that we have been recognised for our exceptional service. Throughout 2018, customers left 147 reviews, our average score from these reviews is a high 4.9/5. Moving forward, we will continue to strive for excellent results as customer satisfaction remains at the heart of everything that we do. Let’s not forget the Bower team Without the Bower team’s dedication and exceptional service that they apply to each and every client over the last year, such a high level of customer service would not be attainable. We are extremely proud of the hard work that they have put into our company. We understand that equity release is a big decision for our clients and that balanced, informed advice from a trusted adviser is crucial. Each customer has their own unique circumstances, and every case is just as important as the last, so we offer advice that is right for each individual and their needs. Some past customer reviews I found in all my dealing with Bower Retirement to be very informative and pleasant. Steady contact was maintained between them and myself. Patrick McCarry was exceptionally pleasant and long-suffering with me as I probed for information. Well pleased. Thank you.”Trusted Customer, 5th Feb 2019 The service was excellent, Edward Kelly was superb. When it was discovered that because we had a septic tank some lenders would not lend. He went to great efforts to resolve this and found an excellent offer. He kept in touch regularly and always made us aware of the progress. I would recommend him and your company to anyone considering equity release”Trusted Customer, 4th Feb 2019 I felt safe and looked after. I would especially like to acknowledge Esther Field for making things simple and explaining the process clearly and being available to handle my queries. I felt I was given good advice at every stage and I’m very happy with the outcome. Thanks also to Tracy Wheeler who followed up to make sure that I was aware at each stage of the process”.Trusted Customer, 1st Feb 2019 Read more Feefo reviews here Once again, thank you to all of our customers who took the time to leave reviews.