Customer ReviewsFeefo Service Stars
Feefo ratings


Genuine reviews from our customers in the last 30 days from www.feefo.com

Feefo is a leading and trusted independent online review website. It is a great way to find out what customers are saying about a company or product and allows you to be more informed before using a service. Feefo reviews cannot be altered, edited or deleted by the company being reviewed which means you can be sure that you are reading genuine experiences from genuine customer experiences.

We pride ourselves on the service we provide and always put the customer at the heart of our business. We were awarded the Gold Trusted Service Award from Feefo earlier this year in recognition of the rating of our reviews.

Please see below for some our customers feedback from the last 30 days.

Date Score Customer Comment
Service:+

I would recommend Bower Retirement to anyone who is thinking about taking out Equity on there home.

Service:++

I had several questions about Equity Release regarding the right company to use and the total costs of any borrowing. As a widow I needed somebody to explain the subtle differences to me and most importantly I needed some one I could trust.
I found that Andrew Card was excellent on every front. He was knowledgeable, patient and able to answer all my questions. I found his wealth of experience reassuring. His manner at all times was professional and courteous. The whole experience was a pleasure and at no time did I feel uncomfortable talking about my personal finances.

Service:++

first class service completed in 3 weeks

Service:++

Yes I would recommend, and would use again Andrew Barnes looked after us he was in regular contact professional helpful kept us up-to-date with the process. He explained everything in a way we could understand what was happening, we felt confident with the process it was easy quick no stress. Thank You

Service:++

Excellent communication and very committed to getting issues resolved.

Service:++

First Class, rapid response to any problems.

Service:++

I think the presentation done by Lisa was very thought full and plenty of detail l think she is a very good asset to Bower Retirements Service

Service:++

Mr kelly WAS VERY HELP FULL in every way he put his self out at all times to get things done he is very professional in every with his work thank regards mr wakelin

Service:++

I found in all my dealing with Bower Retirement to be very informative and pleasant. Steady contact was maintained between them and myself. Patrick McCarry was exceptionally pleasant and long suffering with me as i probed for information. Well pleased. thank you.

Service:++

Our advisor was amazing from start to finish! Barry found us the best deal at the best rate, and made the whole process so easy and stress-free. Thanks to his advice, we were able to borrow more than we thought, and even reduce our monthly payments. Barry was polite and professional at all times; he kept in touch with us throughout the process so that we always knew what was going on, and answered all our questions thoroughly. Our remortgage completed yesterday, and we're looking forward to getting on with our home improvements. We couldn't have managed without Barry and Bower, and would recommend them to anyone!

Service:++

The service was excellent. Edward Kelly was superb. When it was discovered that because we had a septic tank some lenders would not lend. He went to great efforts to resolve this and found an excellent offer. He kept in touch regularly and always made us aware of the progress. I would recommend him and your company to anyone considering equity release.

Service:++

unhesitatingly recommend their service and especially advisor Neil Wallace who was brilliant in every aspect of the proess.

Service:++

From day one we felt assured by their adviser who answered all our questions fully and concisely and put our minds at rest over what we wanted to do and which provider to use. We were surprised at how quickly Bower managed everything as we had been told by friends that it would take months. We must mention our adviser he wasn't a pushy salesman, but a friendly adviser who was doing the best for his client, thank you Mike.

Service:++

Mike Gillis is a great ambassador for your company always professional, courteous, punctual and informative of any questions we had.
I would recommend and trust him totally with my questions and info for equity release, his assistant is a true asset to Mike

Service:++

I felt safe and looked after. I would especially like to acknowledge Esther Field for making things simple and explaining the process clearly and being available to handle my queries. I felt I was given good advice at every stage and I’m very happy with the outcome. Thanks also to Tracy Wheeler who followed up to make sure that I was aware at each stage of the process.

Service:++

Having tried several companies that could not help with our application for equity release we found Bower Retirement. From the start the phone operater was courteous and efficient. We were put in touch with Neil Hall who visited us and took us through each step of the process and informed us of all aspects of the application in a friendly and professional way. Throughout the whole process we were kept informed by Neil and other staff with frequent phone calls to update us at all times. The whole experience was smooth and helpful.
We would be delighted to recommend Bower Retirement and their team of staff to anyone.

Service:++

The gentleman who came to see us from bower, Dave Long, was very helpful, and informative. He spent time explaining everything, and helped make sense of it all. Due to him being so helpful and informative, and guiding through everything, with the help of his assistant Tracey, completion was done in 4 weeks. Great!
We would recommend Bower to anyone who is thinking of equity release, they made it easy and straight forward. A big thanks from us both.

Service:++

Constant updates and everything explained clearly. Very freindly

Service:++

Professional service

Service:++

Excellent service Richard Smith kept us informed every step turned up when he said he would.
Richard Smith explained every thing very clearly and made this experience very simple for us to follow good back up from the office would recommend Bowers to anyone who would like to go down this route.