Customer ReviewsFeefo Service Stars
Feefo ratings


Genuine reviews from our customers in the last 30 days from www.feefo.com

Feefo is a leading and trusted independent online review website. It is a great way to find out what customers are saying about a company or product and allows you to be more informed before using a service. Feefo reviews cannot be altered, edited or deleted by the company being reviewed which means you can be sure that you are reading genuine experiences from genuine customer experiences.

We pride ourselves on the service we provide and always put the customer at the heart of our business. We were awarded the Gold Trusted Service Award from Feefo earlier this year in recognition of the rating of our reviews.

Please see below for some our customers feedback from the last 30 days.

Date Score Customer Comment
Service:++

It was the support of Joy I got through these few months since Tony Soley died. She kept in touch to check everything was running smoothly and she was very patient explaining areas I was unsure of. So yes I would use them again and recommend them

Service:++

I would always recommend Bower very professional & always available.

Service:++

Every time we’ve used Bower Mortgages, they have gone above and beyond to and pulled out all the stops to provide a super fast, friendly and efficient service.

We were kept in the loop at every step of the way and the experience is very personal.

A New offer on the house and the mortgage offer on the table within 2 hours with the survey booked. What more can you ask for

We’ve used them again recently to book our new fixed rate, and again, perfect service.

Service:++

They went into our finances very thoroughly to ensure they found the right deal for us. They also regularly kept us informed with the progress of our application . Would recommend them to anyone considering applying for equity release on their home.

Service:++

I was looked after by Joy Harrison and she was a very professional lady. She visited me in my own home and explained everything to me clearly and answered all the questions I had. The whole process took 13 days in total and I was very happy to receive my money so quickly.

I would recommend Bower retirement and if all the advisers are as good as Joy a future user could expect 5* service!

Many thanks Joy.

Service:++

The prompt reply to any queries that I had this gave me confidence in continuing. The advisor Joy Harrison could not have been more helpful or reassuring if she had tried. Phone calls and emails were dealt with promptly. This has been a stressful exercise but made better for Joy Harrison’s attention to detail and her explanations to me

Service:++

Very good service efficient and very polite explained everything to us and made sure we understood kept us updated all the way couldn’t ask for more .

Service:++

The service was first rate and I had every confidence in my representative , Edward Kelly.

Everything was explained in detail and documented and at no time did I feel under any pressure.

The process was well organised and I felt supported at every stage.

Service:++

Great customer service

Service:++

Great service once again

Service:++

Excellent ,sound service especially by Dave Kitchens happy conclusion

Service:++

Very professional nice staff

Service:++

I was fully advised from start to finish, although my case was not as straightforward as most, Richard never gave up.
Would highly recommend this company.
I always was informed every step of the way.

Service:++

I needed to sort out a new lifetime mortgage because my interests rate with my old lender was too high. I booked an appointment with one of their consultants Dave Long. He researched a number of options, came to see me and made me feel very much at ease. He took the trouble to explain everything so that I could understand it, and then found a lender which was offering nearly half the interest rate I was currently being charged.
Dave was ably and expertly assisted in the office by Tracy. They arranged everything: the valuation, the solicitor and the application process. I just had to read and sign the application and the papers. It was a very smooth process. It all went through very quickly. Tracy kept me updated and informed as to what was happening. Thank you Bower Retirement! I have no hesitation in recommending them.

Service:+

Andrew was very friendly and cosiderate when meeting mum. He was patient and not pushy. I was impressed with his knowledge and his natural ability to emphasise with our situation.
He provided all the information promptly and his advice was precise but in no way arrogrant.
I think we agreed to go with Bower mainly because of his friendliness and knowledge.

Service:++

We used Bower because they were not at all pushy in the matter having contacted them 18 months ago, having had a health problem turn up we decided the time was right to look into equity release, so we contacted Bower as our first choice, on contacting them we were booked an appointment with one of their equity release consultants a Keith Dainow, who rung us to set up an appointment. He turned up on time and immediately made us at ease and explained every thing to do with equity release in a friendly manner and explained every thing at our pace, he set up the survey, the solicitors and the equity release company and explained every thing would go through quickly on his second visit, and that if we had any problems that a lady at their Offices a Nicky Powell would be there to answer our questions.
All in the process took 6 weeks from start to finish, which was totally unbelievable and we got more than we thought, We would totally recommend Bower Retirement for your equity release needs for their professionalism, friendliness and fast service and we are glad we chose them

Service:++

I was dealt with in a very easy manner and had a fast and positive outcome.

Service:++

The service was prompt, well informed and professional. I couldn’t fault it at all, and my equity release went through very smoothly.

Service:++

Joy offered us excellent advice in a clear and professional manner. She looked after us really well throughout the whole process. We wouldn’t hesitate to recommend Bower Retirement highly.

Service:++

Everything was very well done nothing to much trouble, every question answered, above all nothing was rushed, everything answered.