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Have you heard about Feefo? Its a global feedback website where people leave their reviews and opinions about everything from businesses to products and services.
Its a great idea because it means everyone can check out a company before investing any time or money into it, or making a purchase. The company cannot alter, edit or delete any comment which means you always know what youre reading is the honest truth from the customers perspective.
So when Feefo got in touch and told us that we were receiving 100% positive feedback from our customers - and that wed been awarded their highly coveted Gold Trusted Merchant status as a result - we felt extremely proud and grateful.
Heres a selection of those comments.
Very professional service which dealt with the tedium of the necessary FSA security and protection aspects.Very helpful specialist in Eric who was really helpful and the whole remortgage went through without a hitch.
They explained everything ,and arranged the complete process in the comfort of our home. Our consultant from Bower Retirement Sheila Carroll, made sure we had the plan that suited our needs.Once we decided to proceed ,Nicola Randall from Bowers head office took over the process to completion. They arranged a solictor, an independent valuer, and we even received a home visit from the solicitor to sign the paperwork. Throughout , Nicola was superb with updating us on progress.
we would have liked to be kept informed more
On 10-Sep-2018 the supplier responded:Thank you for your feedback which is always gratefully received. Customer Service is our top priority at Bower Retirement and we endeavour to provide this to you and each and every one of our customers. We are sorry that your expectations were not met on this occasion. Please accept my sincerest apologies for this. One of our customer care team will contact you to discuss further in detail so we can investigate this internally.
The release process was quick and very efficient and fully met all our requirements. All advice given was thorough and professional. Bowers kept us informed of progress throughout. We were delighted with the service given.
Excellent, personal and efficient service. All our questions were answered in a straightforward manner, and the whole procedure went through wothout a hitch.
It was a friendly and efficient service without any stress from beginning to end. And if the opportuniy presented itself we would thoroughly recommend Bower. David Long was extremely good at giving us the facts and talked us through the whole process in a friendly manner. All the processes went through very smoothly.
They did everything to our satisfaction and beyondTheir representative Mr Richard Smith made the whole experience plain and simple
Very helpful knowledgeable staff ,which made everything go through smoothly and quickly
Yes for sure I will
Continuous updates on progress of application at every level.
The Advisor was very clear with his advice and answered any queries we had in an understandable manner.
Everything happened as outlined at the first meeting, all deadlines were kept, there were no surprises and I was kept fully informed of progress at each stage.
Adequate. No different to the other ER companies. I went with you because the ROI was lowest. Mistakes and errors were blamed on Just Retirement. They may have been responsible but it didn’t give me confidence.
On 09-Jul-2018 the supplier responded:Thank you for your valuable feedback. I am sorry to hear that you felt we were the same as the other Equity Release companies; at Bower we work relentlessly on behalf of our customers to ensure their experience is smooth and that they are not inconvenienced, however very occasionally issues arise outside of our control – it is at these times that we manage, on behalf of our customer to ensure the best outcome - and this can take additional time to complete.Glad to hear that you were confident we provided the “best ROI” and we will take your comments on board. In the meantime one of our Customer care team will contact you to discuss in more detail. Kind regards Customer Services
A special mention for Lesley Wright who’s knowledge and advise was of huge value to us. Thank you. The service provided by Bower was excellent throughout.
I thoroughly recommend Bower for equity release services. Their assigned specialist Mr Richard Smith was personable, professional and highly knowledgeable. Throughout our dealings I had every confidence that my interests were his paramount concern. The service I received was nothing short of excellent.Highly recommended
Excellent service friendly and was kept informed on everything su
Yes would recommend them. Very Professional
Yes I would recommend, the agent was very helpful and also us secretary.
Lesley Wright was most helpful and understanding thank you for what you done
I was advised & well informed at each stage by their Agent -Andrew Card!Thank You.